our booking process
our booking process
For detailed pricing, policies, and information on additional fees, please visit the “Our Services” tab on our website.
We are excited to care for your pets! To start, please submit a booking request below. Once received, we will reach out to you during business hours, which are from 8 AM to 5 PM on weekdays and 8am - 1pm on weekends. Any requests submitted after 5 on weekdays or 1 pm on weekends will be addressed the following business day.
After reviewing your request, we will assign a dedicated team of our background-checked professionals to your home. Once your team is established, we will send you a link to create credentials for our app. Then you will download our app, Scout for Pet Parents. We will provide easy-to-follow instructions. Through the app, you will receive visit report cards, complete with pictures from each visit, ensuring full transparency and updates on your pets.
Next, we will schedule a meet and greet with your team via group text, so you can meet the people caring for your pets. Please note, if you're looking for a single person to handle all visits, we may not be the best fit, as we work with a team to ensure consistent, reliable service no matter what life throws our way.
After the meet and greet, we will confirm your requested services and get started with caring for your pets!
New Client Booking Policy
To ensure the highest level of care and personalized service, we kindly ask that all new clients request services at least 7 to 10 days in advance. This allows us time to create your dedicated pet care team, schedule a Meet & Greet, and help you get fully set up in our Scout for Pet Parents app, where you’ll receive visit updates, photos, and communicate with your sitters.
We take pride in providing attentive, reliable care, and many of our regular clients book ahead—so planning in advance helps us give your pets the time and attention they deserve.
Please note: Any bookings made with less than 7 days’ notice will incur a non-negotiable $35 expedited scheduling fee. This fee helps us accommodate your request on short notice while maintaining the quality of care we’re known for.
Thank you for your understanding—we can’t wait to meet your furry family!
Thank you for choosing our services! We will respond to your request as soon as possible. Please allow up to 48 hours for a reply, as we are currently caring for other clients. We appreciate your patience and look forward to assisting you!